Payment Policy
Thank you for choosing Leadgo Strategic. We have outlined our payment policy to ensure a smooth and transparent payment process.
By making a payment to Leadgo Strategic, you acknowledge and agree to the terms and conditions set forth in this policy.
1. Payment Methods:
Leadgo Strategic offers two convenient ways to make payments for our services. Leadgo may limit the payment options for specific service types.
a) E-transfer or EFT: Clients can make payments through electronic transfer, using their preferred online banking platform. Our team will provide the necessary details, such as the recipient's email address or account information, for initiating the transfer.
b) Credit Card: We accept credit card payments for the convenience of our customers. A 3% fee may be added to credit card transactions to cover the associated fees.
2. Payment Terms and Conditions:
a) Timely Payments: Payments for our services are due as per the agreed-upon terms outlined in the invoice or client contract. Prompt payment ensures that our team can commence work on your project in a timely manner.
b) Recurring Service Fee Payment (3 month term): Leadgo offers some services on a minimum 3 month term. Monthly recurring Credit Card payments are not eligible for cancellation until the 3 month term is complete. Automatic Charges to the credit card will continue until the contract term is complete.
c)Monthly Recurring Service Fee Payment :
Automatic Charges to the credit card will continue, unless the client cancels their subscription with written email notice to support@leadgo.ca. Written notice must be received and confirmed by Leadgo support, no less than 7 days before the next subscription payment.
d) Late Payments: In the event of a late payment, Leadgo Strategic Dental Marketing reserves the right to suspend or delay services until the outstanding payment is received. Late payment fees or penalties may also be imposed as per the terms agreed upon in the invoice or contract.
e) Invoice Disputes: If there are any discrepancies or disputes regarding the invoice amount, please notify us promptly, within 3 business days of receiving the invoice.
f) Currency: All fees are in the currency specified in the client contract.
g) Software Subscription Payment: The client agrees to have their submitted credit card charged at the end of the free trial period. The client can cancel their subscription at anytime by contacting support@leadgo.ca.
4. Payment Records:
Leadgo Strategic maintains accurate records of all payments received. Customers can request copies of their payment receipts or invoices for their records by contacting our customer support team.
Please note that this payment policy is subject to change without prior notice. It is the customer's responsibility to review the payment policy periodically for any updates or modifications.
Refund Policy
At Leadgo Strategic, we strive to provide exceptional services and customer satisfaction. We understand that circumstances may arise where a refund is requested.
This refund policy outlines the terms and conditions for refunds and sets forth the guidelines for refund eligibility.
1. Acceptance or Refusal of Refunds:
Leadgo Strategic reserves the right to accept or refuse refund requests at its sole discretion. We will assess each refund request on a case-by-case basis, considering factors such as the nature of the request, the services rendered, and any applicable contractual agreements.
2. Refund Request during Multi-Month Agreement:
If a refund request is made partway through a multi-month agreement, any discount offered for paying for multiple months upfront will be negated. In such cases, if the refund request is accepted, the amount refunded will be based on the full price of the services provided up to the date of the refund.
3. Processing Fees :
Refunds processed by Leadgo Strategic may incur a processing fee of 5% + 1 month of full price service fee's, regardless of whether the service was rendered or not. This fee covers the charges imposed for processing refunds and the opportunity cost of turning down other practices requesting our services in a clients local area. These fee's will be deducted from the total refund amount.
4. Software Subscription
Leadgo does not offer refunds for any subscription software products.. All payments completed after the trial period are final and cannot be refunded. The client is responsible for cancelling their subscription at anytime, by contacting support@leadgo.ca.
5. Adspend
All adspend payments made to Leadgo are final and cannot be refunded.
Refund Eligibility and Procedure:
To be eligible for a refund, customers must comply with the following conditions:
a) Timely Refund Request: Refund requests must be submitted within 3 business days from the date of purchase or the occurrence of the service issue.
b) Valid Reason: Refund requests must be accompanied by a valid reason such as failure to meet agreed-upon deliverables or other substantial grounds that justify the refund.
c) Proof of Payment: Customers must provide proof of purchase or payment, such as receipts, invoices, or transaction details, when submitting a refund request.
d) Termination of Service: In the event that the refund request is accepted, any ongoing services will be promptly terminated, and the customer will no longer have access to the software provided by Leadgo Strategic.
Please note that this refund policy is subject to change without prior notice. It is the customer's responsibility to review the refund policy periodically for any updates or modifications.
By making a payment to Leadgo Strategic, you acknowledge and agree to the terms outlined in this policy.
If you have any further inquiries regarding our refund policy, please reach out to our customer support team for assistance at support@leadgo.ca.
Thank you for choosing Leadgo Strategic